State begins roll out of new modernized 911 system
SANTA FE – New Mexico has started upgrading its 911 system to a modern internet-based system that can accept text messages, photos, videos, and more accurate location information from callers.
The Department of Finance and Administration (DFA) is working with local emergency dispatch centers to roll out the new system across the state over the coming months. The new system shifts to a technology called ‘Next Generation 911’ which is a modernization of the 911 emergency system that utilizes internet protocol technology to enhance communication and data transfer capabilities.
“This is a major step forward for public safety in New Mexico,” said DFA Secretary Wayne Propst. “The new upgraded Next Generation 911 system brings our emergency services into the modern era and provides local dispatch centers with the tools they need to better serve their communities.”
The rollout follows years of planning and coordination between DFA’s NM-911 Bureau, county and municipal governments, and public safety professionals across New Mexico. The transition to the new Next Generation 911 system will be implemented in phases, beginning with early-adopting local emergency dispatch centers and expanding statewide in the coming months.
DFA will continue to provide technical support, additional funding, and training resources to ensure a smooth and successful transition for all local emergency dispatch centers to ensure complete Next Generation911 coverage in New Mexico.
List of entities going live with Next Generation 911 include:
· Bernalillo Communication Center
· Albuquerque Police Department Emergency Communications Center
· Isleta Pueblo Tribal Police Department
· City of Rio Rancho Emergency Communications Center
· Valencia County E911 Regional Emergency Communications Center
· De Baca County Regional Emergency Communications Center
· Guadalupe County Emergency Communications
· Torrance County 9-1-1
· Mesilla Valley Regional Dispatch Authority
· New Mexico State University Police Department
· Hidalgo County Central Dispatch
· Sierra County Regional Dispatch Authority
· Socorro Police Department
· Luna County Central Dispatch
· Grant County Regional Dispatch
· Las Vegas City Police Department
· Espanola-Rio Arriba 9-1-1 Center
· Santa Fe Regional Emergency Communications Center
· Los Alamos County Communications
· Los Alamos County Communications Backup
· New Mexico State Police – District 2 (Las Vegas)
· New Mexico State Police – District 4 (Las Cruces)
· New Mexico State Police – District 5 (Albuquerque)
· McKinley Metro Dispatch
· Cibola Regional Communications Center
· Pueblo of Laguna Police Department
· Quay County Regional Emergency Communication Center
· Clovis Police Department
· Portales Communications Center
· Clayton Police Department
· Raton Police Department
· Taos Central Communications
· Red River Marshals Office
· Jicarilla Apache Nation Police Department
· San Juan County Communications Authority
· San Juan County Communications Authority Backup
· Catron County Sheriff’s Office
· Sandoval County Public Safety Emergency Communications Center
· Lea County Communications Authority
· Regional Emergency Dispatch Authority
· Carlsbad Police Department
· Ruidoso Police Department
· Pecos Valley Regional Communications Center
· Lincoln County Sheriff’s Office
· Mescalero Apache Tribal Police Department
· Zuni Tribal Police Department
· Tularosa Basin Regional Dispatch Authority