Next Generation 911 in New Mexico

Modernizing the way New Mexico delivers 911

New Mexico has transitioned from legacy 911 infrastructure to a statewide Next Generation 911 (NG911) environment.

NG911 uses Internet Protocol (IP)-based technology to connect emergency communications networks, routing services, location data and public safety answering points (PSAPs).

The result is a more modern foundation for delivering 911 communications and supporting the continued evolution of emergency response technology.

What is NG911?

Next Generation 911, commonly called NG911, is an IP-based emergency communications system that modernizes the infrastructure used to receive, route and process 911 requests.

NG911 is more than the ability to receive text messages, photos or videos. It includes the network, software, databases, GIS data, call-handling systems, security, policies and operational processes that work together to deliver emergency communications.

The National 911 Program identifies four primary building blocks of an NG911 environment:

Together, these components provide the foundation for a modern 911 system: